Our Shipping Policies

We make every effort to ship your orders as quickly as possible, and most fully in-stock orders ship within 1 business day of receipt. While such prompt shipment is not always possible, essentially all fully in-stock orders ship within 1-3 business days of receipt. Orders including chocolate products begin shipping in mid-October to ensure freshness and prevent melting. Warmer locations may be shipped later.

Please help us to ship your orders quickly, and successfully, by ensuring that you provide addresses which are both accurate and complete. Be sure to include any applicable apartment numbers, as well as zip or postal codes that are appropriate for the shipping destinations. We are not responsible for shipping and handling charges associated with shipments that are returned by carriers due to the provision of inaccurate or incomplete addresses.

Orders are subject to a shipping & handling charge. We make every effort to keep this additional cost as low as possible. The shipping & handling charge is calculated based on the total price of the merchandise in the order.

As carriers have suspended delivery guarantees for essentially all services in response to the COVID-19 pandemic, we have suspended the availability of Express shipping.

We are not responsible for delivery delays that are indicated by carriers to result from severe weather conditions, natural disasters, local delivery restrictions or other emergency situations.

For our customers in Canada and Europe, we sell many of our products through Amazon in Canada (www.amazon.ca) and Europe (www.amazon.co.uk). All of the products that we sell through Amazon in Canada and Europe are sold by us (as "Vermont Christmas Co" in Canada and as "Vermont Christmas Company UK" in Europe) and those products are generally fulfilled by Amazon, which often results in much faster delivery and considerably lesser charges for shipping than would otherwise be so. Most of the products that we sell through Amazon in Canada and Europe are Amazon Prime eligible. The shipping charges below are for shipments of orders placed directly with us in the United States.

As the postal services of several countries are processing international shipments with significant delays due to the COVID-19 pandemic, we have suspended the availability of International shipping to countries other than Canada.

For shipments beyond the United States, we are not responsible for delays clearing customs, which may increase time in transit. Brokerage fees, customs duties, import levies, taxes or similar charges may be imposed upon shipments beyond the United States and are the responsibility of the recipient. Such charges are typically collected upon delivery.

All orders are shipped from Elkhart, Indiana. Standard delivery time from Elkhart for orders shipping within the United States is generally 1-6 business days from the date of shipment. All delivery times are estimated and are not guaranteed.